Churn and uninstalls8 min read
Why customers uninstall Shopify apps: 7 reasons and how to find yours
What each Partner Dashboard reason really means, and a four-step way to find and price your own top reason.
What customers are telling you, and what it costs
Practical guides on churn, uninstalls and customer feedback for SaaS and Shopify app teams.
Feedback analysis7 min read
How to analyze customer feedback without reading every message
A five-step method a small team can run in half an hour a week, with examples you can copy.
Churn and uninstalls5 min read
How to write an uninstall survey people actually answer (with template)
The four questions worth asking, where to ask them in SaaS and Shopify apps, and two templates you can copy.