These terms cover your use of Fibble: the website, the app and the API. They're written to be read, not skimmed past. If something is unclear, ask us before you agree.
1. The agreement
These terms are an agreement between Fibble ("we", "us") and the business that signs up. By creating an account or using Fibble you accept them, together with the data processing terms below and our Privacy Policy. Fibble is for business use only: you confirm you're using it for your business, not as a consumer, and that you're authorised to accept these terms for your company.
2. Early access
Fibble is in early access. Features may be incomplete, change or be removed, and the service may be interrupted. It's free during early access; we'll tell you in advance before any paid plan starts, and nothing is charged unless you choose a paid plan. If you send us ideas or feedback about Fibble, we may use them freely.
3. Your account
Keep your sign-in secure and your details accurate. Account owners and admins decide who gets access and with which role, and are responsible for activity under the account. Tell us at hello@heyfibble.com if you think your account has been compromised.
4. Your data
You own the feedback and customer data you connect (Customer Data). You give us a limited licence to process it only to provide Fibble to you, and we act as your processor for it, as described in our Privacy Policy. You're responsible for having the right to share it, including a lawful basis under data protection law. Don't upload health data or other special categories, or data about children.
5. Automated summaries
Fibble uses automated analysis to tag messages, estimate revenue at risk and write summaries. These are aids to your judgement, not facts or advice. They can be incomplete or wrong, so check them before making business decisions.
6. Acceptable use
Don't use Fibble to break the law or anyone's rights, upload data you're not allowed to share or malware, access other customers' data, probe or overload the service, scrape or resell Fibble, or build a competing product with it. We may suspend access that breaks these rules and will tell you why unless the law or security prevents it.
7. Third-party services
When you connect another service, such as a support tool or app store, your use of it is governed by its own terms. We aren't responsible for third-party services, and integrations may change if those services change.
8. Ownership and confidentiality
We own Fibble, including its software, design and brand. You own your Customer Data. Each of us keeps the other's non-public information confidential and uses it only for this agreement, unless it's already public or must be disclosed by law.
9. Warranties and liability
During early access Fibble is provided as is and as available, without warranties to the extent the law allows. Neither of us is liable for indirect or consequential losses, lost profits or lost revenue. Our total liability is limited to the fees you paid us in the 12 months before the claim. These limits don't apply where the law doesn't allow them, such as fraud, wilful misconduct or gross negligence. You'll cover third-party claims caused by data you had no right to share.
10. Ending the agreement
You can stop using Fibble and delete your account at any time. We can end the agreement with reasonable notice, or immediately if these terms are seriously broken. You'll then have time to export your data, after which we delete it unless the law requires us to keep something.
11. Changes to these terms
If we change these terms in a way that matters, we'll email account owners before the change applies. If you don't agree, you can stop using Fibble before then.
12. Law and general
These terms are governed by the laws of the country where Fibble is established, and disputes go to its courts. You can't transfer this agreement without our consent; we may transfer it in a merger or sale and will tell you. Neither of us is responsible for events outside reasonable control. If part of these terms is invalid, the rest still applies. Questions: hello@heyfibble.com.