Your customers already told you. It's just scattered.
The answer is sitting in 400 support chats, 60 app reviews and an exit survey nobody has exported. Reading all of it takes a week, so most teams guess.
We only read reviews when someone angry tags us.
Our churn spreadsheet is three months old.
Everyone has a different theory about why people leave.
From a messy inbox to a clear answer in three steps
Connect where feedback lives
Send messages with one API call, or connect Intercom. The last 90 days come in too, so your first report isn't empty.
Tell Fibble what to track
Write it in one line: "Why do people uninstall?" Fibble suggests the reasons and fields, and sorts every message.
See what to fix first
Top reasons, what changed and the revenue behind each one. Click any number to read the exact messages.
Know why they leave. Know what it costs. Know it on Monday.
Reasons with proof
Every reason comes with the real quotes behind it. No black box, no guessing.
Revenue at risk
"Too expensive" = $1,640 a month from 14 stores. Now you know which fix pays.
What changed
"Price complaints doubled since the last release." You hear it this week, not next quarter.
The Monday brief
One short email for the whole team: what happened, what it costs, where to look first.
Ask Fibble
"Why did Pro stores leave in August?" A plain question gets a straight answer, linked to the messages.
Numbers you can trust
Fibble never edits a message. Every count matches exactly what customers said.
This is what lands in your inbox every Monday
A real report layout, filled with sample data from a Shopify app. The top reasons, the quotes behind them, what changed and what it costs. Two minutes to read.
Uninstall · last 30 days
Sample data38 messages · 3 sources
Price is now the #1 reason people uninstall, up from #3 a month ago. It's mostly Pro stores that only used bundles, and 6 of them moved to Stackly.
- Uninstalls
- 38
- +9 vs last month
- Revenue at risk
- $1,640/mo
- +$220 vs last month
- Would come back
- 34%
- +5 pts
- Too expensive37%−$950
- Missing feature24%−$430
- Switched to competitor16%−$180
"We only used bundles on two products, and $49 a month is hard to justify for that." · Pro plan · Email
One topic for every question you keep asking
Uninstalls & churn
Why people leave, who leaves, and what they'd need to come back.
Feature requests
What's asked for most, ranked by the revenue of the customers asking.
Bug reports
Which bugs keep coming back, and which ones cost stores money.
Support experience
Spot slower replies and unsolved tickets before they turn into 1-star reviews.
Works with where your feedback already is
Read-only, always. Fibble never replies to customers or changes anything in your tools.
API
LiveOne call from your uninstall survey, in-app form or backend.
Intercom
LiveClosed conversations flow in, plus the last 90 days.
Coming next
Zendesk, email forwarding, Slack. Vote for yours.
Questions teams ask first
Something else? Write to us and a person answers, usually the same day.
Where does Fibble get feedback from?
Anything you send with the API (uninstall surveys, in-app forms, emails) and Intercom conversations. Zendesk, email forwarding and Slack are next.
How long does setup take?
About 5 minutes: create a topic, add one API call or connect Intercom. Your last 90 days of conversations come in straight away.
How is revenue at risk calculated?
From the plan value you send with each message. Fibble never guesses a number it wasn't given.
Can Fibble change or reply to my customers' messages?
No. Everything is read-only. Messages are kept exactly as received, so the numbers always match what customers said.
Does it work with feedback in other languages?
Yes. Fibble reads messages in any language and sorts them into the same reasons.
How much does it cost?
Nothing, for now. Fibble is free while we're in early access, and we'll tell you well before any paid plan starts.
Stop guessing why customers leave
Free while in early access. Your first report is ready in 5 minutes.