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Example appReport ready · Sep 30, 2026

Why merchants are unhappy with this app

Fibble read the most recent 1 and 2 star reviews on the Shopify App Store, sorted them into reasons and picked what to fix first. Nothing to install, nothing you had to send.

Reviews on the listing
2,000+
almost all 5 stars
Unhappy (1–3 stars)
<1%
of reviews are 1–3 stars
Read for this report
10
newest 1–2 star · Apr–Sep 2026
Languages read
3
English, Turkish, Spanish

Fibble's take · what to fix first

Unhappy merchants aren't upset with the app. They're upset with how long support now takes. 4 of 9 recent complaints are about slow or unhelpful replies, all since late April.

1 · Support speed

Merchants remember replies in about 10 minutes. Set a reply target, show it in the app, and follow up before closing a ticket.

2 · Price vs results

3 of 9 say it costs too much for what it brought in. Show each store the extra revenue the app made, right next to the bill.

Top reasons

9 reviews with text · 1 had a rating only

  • Support got slow or unhelpful

    4 of 9
    Replies used to take about 10 minutes. Now it's half an hour at best, and I've waited hours.
    Merchant · 1★ · Apr
    My ticket keeps getting marked as solved, but nobody has actually helped.
    Merchant · 1★ · Sep

  • Too expensive for the results

    3 of 9
    Too expensive for what it did. My average order value didn't go up, so the price should follow the results.
    Merchant · 2★ · Jul
    The bill changes a lot from month to month, and can end up several times my Shopify plan. (translated from Spanish)
    Merchant · 1★ · Jul

  • A bug that cost them money

    Wrong settings applied to 100+ orders

    1 of 9

  • Couldn't set up the offer they wanted

    The setting they needed wasn't there · translated from Turkish

    1 of 9

What changed

Support used to be the thing people praised. In 2026 it became the top complaint.

Two reviewers say they used to love the support. That's a change, not a steady problem.

Competitors mentioned

Who unhappy merchants compare you with.

None named in these reviews

Nobody said they left for a competitor. The only comparison is to the support at another app they use.

Want to see why people leave a competitor? Paste their App Store link and get the same report.

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Money at risk

Needs your data
  • Support got slow−$•,•••/mo
  • Too expensive for the results−$•••/mo

Public reviews don't say what each store pays. Upload a CSV with a plan or revenue column, or connect Fibble, to see what each reason costs you.

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How you compare

Coming soon

Is support a bigger complaint for you than for other apps in your category? We'll show this once enough reports are run.

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This report read 10 public reviews. Fibble reads all of them, plus your support chats and uninstall surveys, and tells you what changed each week.

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Example report. Based on the 10 newest 1–2 star reviews of a Shopify app, read on Sep 30, 2026. App and store names removed, quotes shortened and paraphrased. Non-English reviews were translated by Fibble.